Refunds and Cancellations

All refund and cancellation requests must be submitted in writing to juniorscience@mq.edu.au

  • For a full (100%) refund, requests must be submitted, in writing, at least 10 business days before the scheduled class.
  • A 50% refund will be payable if less than 10 business days written notice is provided.
  • NO REFUNDS are payable for refund/cancellation requests if less than 24 hours written notice is provided.

Refunds for special consideration circumstances outside the terms above are provided at the discretion of JSA. Eligibility is assessed based on circumstances and supporting documents/evidence provided.

Child Safe Commitment Statement

Campus Life is committed to the safety, wellbeing and empowerment of all children and young people engaging in our programs and to protect them from foreseeable harm.

Campus Life treats all allegations and complaints about the safety and wellbeing of children seriously and is committed to ensuring that its staff, volunteers and contractors understand the legal obligations to report child abuse and neglect to government authorities. Every Campus Life employee has a responsibility to understand the important and specific role they play, individually and collectively, to ensure that the wellbeing and safety of all children and young people are at the forefront of all they do.

Safety

Your child’s safety is of paramount importance. We undertake risk assessments and implement safe workplace practices to ensure a safe environment for all.

All of our staff have valid Working With Children Checks and we have comprehensive child protection, prevention of bullying, and behaviour management policies.

Children are supervised by First Aid and CPR certified staff at each location, and all staff are trained in the management of asthma and anaphylaxis.

We require a medically approved action plan for medical conditions, and for parents to provide written instructions on how to administer medication for their child.

We ask to see photo identification of the person picking up the child for the day. The name on the identification must match the name we have been provided on the booking form as a parent or guardian or authorised person to pick up.

Please understand that for the safety of your child we cannot let you pick up a child without evidence of identity.

JSA is committed to the welfare of children and staff in its care. Children and staff who are unwell, should not attend the Junior Science Academy. Please see the above refund and cancellation policy or contact us if you have further questions or concerns.